Privacy Policy

Privacy Policy

Effective Date: February 21, 2026

Last Updated: February 21, 2026

Resilient Restoration (“we,” “us,” “our,” or “Company”) operates the website theresilientrestoration.com (the “Site”) and provides restoration services including water damage, fire damage, mold remediation, and related services. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us, sign up for communications, request services, or interact with us otherwise. By using the Site or providing us with information, you agree to the practices described in this Policy.

If you have questions, contact us at:

Resilient Restoration

34451 Calle Naranja

Dana Point, CA 92624

Phone: 949-547-9360

Email: info@theresilientrestoration.com

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, date of birth (if provided), and any other details you provide when contacting us, requesting a quote/estimate, filling out forms, or scheduling services.

• Service-Related Information: Details about your property damage (e.g., photos, descriptions of issues), insurance information, payment details (processed securely via third-party providers—we do not store full card numbers).

• Automatically Collected Information: IP address, browser type, device information, pages visited, time/date of access, referring URLs (via cookies, web beacons, analytics tools like Google Analytics).

• Marketing/Communication Information: Consent records, opt-in/opt-out preferences for emails, texts/SMS, or calls.

We collect this directly from you (e.g., forms, calls, emails), automatically (cookies/analytics), or from third parties (e.g., referral partners, insurance providers with your consent).

2. How We Use Your Information

We use your information to:

• Provide and improve our restoration services (e.g., estimates, scheduling, follow-ups).

• Communicate with you about your requests, services, appointments, or emergencies.

• Send marketing communications (emails, SMS/texts, calls) about promotions, tips, services, or offers—if you have given consent.

• Comply with legal obligations, prevent fraud, enforce agreements.

• Analyze Site usage and improve functionality.

For email marketing: We may send newsletters, promotions, or service updates if you subscribe or provide consent.

For SMS/text marketing and calls: We may send texts or call you (including autodialed or prerecorded messages) for marketing, appointment reminders, or service updates only with your prior express written consent. Consent is not required to purchase services.

3. Marketing Communications and Consent

• Email (CAN-SPAM compliant): Commercial emails include an unsubscribe link. We honor opt-outs within 10 business days. Emails identify us clearly and include our physical address.

• SMS/Text and Calls (TCPA compliant): We obtain your prior express written consent before sending marketing texts/calls (autodialed, prerecorded, or manual). Consent examples: Checking a box on forms stating “I consent to receive SMS/texts and calls (including autodialed) from Resilient Restoration at the number provided for marketing/offers/updates.” You can revoke consent anytime by replying STOP, texting STOP to our number, or contacting us.

• Revoking consent does not affect service-related communications (e.g., appointment confirmations).

4. Sharing and Disclosure of Information

We may share your information with:

• Service providers (e.g., hosting, analytics, payment processors, marketing platforms like Mailchimp or Twilio—under strict contracts).

• Business partners (e.g., insurers, subcontractors) with your consent or as needed for services.

• In business transfers (merger/sale).

• To comply with law, respond to subpoenas, protect rights/safety.

We do not sell your personal information as defined under CCPA.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have rights including:

• Right to know categories/specific pieces of personal information collected, sources, purposes, and third parties shared with.

• Right to delete personal information (with exceptions).

• Right to correct inaccurate information.

• Right to opt-out of sale/sharing (we do not sell/share, but you can submit requests).

• Right to non-discrimination for exercising rights.

• Right to limit use of sensitive personal information (if applicable).

To exercise rights: Email info@theresilientrestoration.com or call 949-547-9360. We respond within 45 days (extendable). Verify identity required.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tech for functionality, analytics, and advertising. You can manage preferences via browser settings or our cookie banner (if implemented). For more, see our Cookie Policy [link if separate].

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information (e.g., encryption, access controls). No method is 100% secure—we cannot guarantee absolute security.

8. Data Retention

We retain information as long as needed for purposes collected, legal obligations, or disputes (e.g., service records 7+ years per industry standards).

9. Children’s Privacy

Our Site/services are not directed to children under 13 (or 16 in some cases). We do not knowingly collect data from children. If we learn of such collection, we delete it.

10. International Users

The Site is hosted in the US. If accessing from outside (e.g., EU), note your data may transfer to/process in the US (different protections). By using the Site, you consent to this.

11. Changes to This Policy

We may update this Policy. Changes posted here with new effective date. Continued use constitutes acceptance.

12. Contact Us

For questions, rights requests, or concerns: